Our survey integration operates on realtime processing of survey information. As survey responses are submitted, a data representation of the survey data is fetched and stored for future generation.

Within the last several weeks a fatal bottleneck was introduced into our survey partner’s software. This bottleneck would not allow us to fetch our data representations, which in turn limited our ability to store data for future generation.

A waterfall effect of issues was seen in our PDF generation when attempting to generate full documents. Sections of survey output were missing due to data not being fetched after responses were submitted.

Our survey partner has since solved this bug, an issue with escaping parameters in the JSON representation of a survey was the root cause.